What can you do to ensure that your workspace's environment meets customer needs?
The Challenge
As you walk around your office today, pay attention to the environment. Look around--imagine what it would be like if you were a customer and this was the first time you were entering this office. Is it a welcoming space? Be sensitive to your customer's perspective. Is there adequate signage, and is it clear where someone would go in order to get help?
Why do this?
Create a welcoming and user-friendly environment for your customers. Customer experience starts long before the first face-to-face interaction. The physical environment of an organization plays a role in setting up a customer's expectations of the kind of experience they are going to have. It is a leader's responsibility to care about the entirety of the customer's experience, starting with the very first step they take into your office or workspace.
This act is part of your long-term effort to become customer-focused and to deliver great results for your customers by anticipating and meeting their needs.
What’s next?
Make a note of any ideas you have to improve the environment, so that you can eventually discuss them with your team and/or supervisor.
